As organisations increasingly rely on HubSpot’s Customer Platform to power marketing, sales, and customer success operations, IT and cybersecurity teams are being brought into critical conversations about risk, compliance, and data governance.
HubSpot is more than a CRM—it’s part of your organisation’s data infrastructure. That’s why understanding and actively using the HubSpot Trust Center is essential for technical stakeholders responsible for safeguarding systems, ensuring compliance, and enabling secure growth.
In this post, we’ll explore:
- What the HubSpot Trust Center is and why it matters
- Who should subscribe to Trust Center notifications
- How the new Security Contact role empowers better incident response
- Why this matters for data governance and secure CRM adoption
What Is the HubSpot Trust Center?
The HubSpot Trust Center is a dedicated portal providing real-time access to HubSpot’s security, compliance, privacy, and system performance information. It’s designed for technical professionals, including CISOs, IT admins, and compliance leads, who need to assess vendor risk and monitor cloud systems with confidence.
The Trust Center includes:
- Security certifications such as SOC 2 Type II, ISO 27001, and GDPR alignment
- Infrastructure reliability, uptime transparency, and historical system status
- Privacy documentation including subprocessor lists and data residency practices
- Product security protocols, incident response policies, and encryption standards
For anyone overseeing third-party SaaS governance or managing access to customer data, the Trust Center is your single source of truth for how HubSpot secures your organisation’s most valuable assets.
Why It Matters to IT and Cybersecurity Teams
HubSpot powers core operations across marketing, sales, and customer success, but that also means it stores and processes large volumes of personally identifiable information (PII), customer data, and communications metadata.
Security and IT teams must be confident that:
- Data hosted in HubSpot is encrypted, auditable, and governed by strong access controls
- System updates and potential disruptions are proactively communicated
- Incident alerts reach the right personnel in real time
- Privacy and compliance controls meet organisational and regulatory requirements
📌 Subscribing to the HubSpot Trust Center allows your team to stay informed and act fast when it matters most.
We recommend the following roles subscribe to updates:
- Chief Information Security Officer (CISO)
- IT administrators and infrastructure managers
- Compliance and privacy officers
- CRM and RevOps administrators
- Vendor risk and procurement leads
Introducing the New HubSpot Security Contact Role
HubSpot has rolled out a new Security Contact role across all customer accounts. This role allows your IT or cybersecurity lead to receive direct communications about security updates, without needing to be a HubSpot user.
Why This Change Is Important
Previously, only Super Admins or Billing Contacts received system or security alerts, which often meant technical updates were routed to non-technical stakeholders. With the new role, your Security or Incident Response team can receive notifications instantly and take the appropriate actions, without relying on others to forward emails.
Key Details:
- Set by any user with Billing Admin permissions
- Accepts distribution lists (e.g.
security@yourcompany.com) - Designed for non-HubSpot users—no login or user seat required
- Helps ensure faster response times and better incident triage
How to set it up:
In your HubSpot portal, go to:
→ Account & Billing > Company Info > Primary Contacts
From here, designate a Security Contact in just a few clicks.
View step-by-step instructions in the HubSpot Knowledge Base.
How HubSpot Supports Secure, Scalable Growth
HubSpot’s infrastructure includes advanced security controls designed to meet the needs of modern enterprises, including:
- SSO and 2FA support for user authentication
- Field-level permissioning and data partitioning
- Detailed audit logs and activity tracking
- Data encryption at rest and in transit
- Support for regional data residency (EU, North America)
- Real-time incident response framework and public vulnerability disclosure programme
HubSpot is built for scale—and that includes secure scaling. For IT, data governance, and cybersecurity leaders, the Trust Center and Security Contact role provide the visibility and control required to support a secure customer platform.
Next Steps:
- Subscribe to the HubSpot Trust Center
- Assign your Security Contact in HubSpot today
- Share this blog with your RevOps, compliance, and marketing teams to align priorities
- Contact Cat Media if you need help implementing security-focused CRM governance
Cat Media is a certified HubSpot Solutions Partner, trusted by scaling organisations across the UK and Ireland. We support secure onboarding, data migrations, RevOps architecture, and advanced implementations across HubSpot’s Customer Platform.
Helping organisations implement and optimise HubSpot with security-first architecture in mind, ensuring your team can operate with confidence while meeting regulatory and operational standards.
We adhere to best practices for data processing, privacy, and secure integration when implementing HubSpot for its clients. You can review our security documentation and compliance commitments here:
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