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In this video, Graham O'Connor, a product manager at HubSpot, provides an in-depth demo of the Breeze customer agent, showcasing its powerful capabilities and how to set it up on your website. Key takeaways from this video include: - **Introduction to Breeze Customer Agent**: Learn about this innovative AI agent designed to engage with your customers 24/7, answering their questions and qualifying leads without human intervention. - **Setup Process**: Discover the step-by-step guide on how to set up your customer agent, including selecting its personality, configuring training content, and deploying it across various channels like live chat, email, and social media. - **Testing and Optimization**: Understand the importance of testing your agent and refining its knowledge base to improve response accuracy, including how to handle human hand-offs for sensitive inquiries. - **Advanced Features**: Explore exciting features like API integrations that enable the agent to perform actions for customers, and the new CRM Data functionality that personalizes customer interactions based on their data. 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In this video, we will cover: - **Breeze Assistant**: Discover how this conversational AI expert provides tailored insights grounded in your CRM data, helping you draft content, analyze reports, and take action seamlessly. - **Breeze Agents**: Learn how AI-powered agents autonomously execute structured tasks, such as researching accounts and nurturing leads, saving your team valuable time and effort. - **Breeze Studio**: See how you can design and customize your AI workforce, creating assistants that embody your brand’s voice and knowledge, ensuring consistency and effectiveness across your organization. By the end of the session, you will understand the importance of context in AI operations and how Breeze bridges the gap between generic AI output and real business outcomes. You'll gain practical insights, including how to implement these tools in your own HubSpot portal, and actionable next steps that can be applied immediately. 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